![]() Once they’ve cleared up the issue I’d run the PingPlotter again for a while just to make sure you’re seeing 0% packet loss, and at that point things should be looking better in-game. You cant use pings to that particular IP address measure the packet loss rate of that device reliably. If your Speedtest is showing high packet loss when running an IQrouter, it could be a sign of the client device not supporting ECN, or actual issues in the ISP infrastructure. UPDATE: POTENTIAL FIX FOUND Thanks to another user who has been having similar. The IQrouter traffic manager uses ECN to signal clients, and therefore has no packet loss due to the ‘signaling’ mentioned above. Most likely they will need to run some signal tests from their end, and they may end up having to send a technician out to check the lines and devices. The options you can try to fix high packet loss on your end are simple. Seeing as how PingPlotter is a network monitoring tool, it does need to access a network. Network problems between your device and the game server. Its desirable to have less than 2.5 packet loss. Packet loss is measured as a percentage of packets lost against packets sent. If you can speak with a technician that knows how to read PingPlotters and show them these results that’s even better. Packet loss happens when one or more packets of data traveling across the network fail to reach the destination. Another time it was due to noise at the cable plant. ![]() I've had packet loss issues that were a result of my cable line being behind too many cable splitters. ![]() Also check your modem signals, like how many dbmv your downstream and upstream are reporting. The best thing you can do is call the ISP and explain that you’re getting packet loss from your router to their local network. Download pingplotter to use as a tool to measure your packet loss. With a real cable/connector issue, the problem will return. So, you can give that a try to see if it resolves the problem for a period of time. ![]() The 2nd hop is usually within your neighborhood or your city, so it would be somewhere local. If your seeing packet loss occurring, a reboot of the modem will temporarily resolve external cable issues but it wont fix the underlying cause, which is a degraded cable/connector issue. It could be an issue with the router, a signal issue in the lines from your home, or an issue with the ISP’s junction box down the street. This shows where in the path the issue lies, but it doesn’t tell us specifically what is causing the issue. However on the 2nd hop (10.128.96.1) you see around 3% packet loss and an average latency of 58ms which is pretty high for just the 2nd hop. On the first hop which is your router (192.168.0.1) you can see the latency is low and there’s 0 packet loss, so the connection between PC and router is perfect. Checked out the PingPlotter screenshot and it looks like you are correct, this does look like an ISP issue. ![]()
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